International orders

The Royal Mail delivery service that we normally use is a little bit more expensive than standard Air Mail but it provides greater security that your parcel will reach you safely, without going astray and, as a signature's required, the postman won't just leave it on your doorstep, if you're not home. There are two variations of this service, depending on the destination country, which is explained in more detail below.

We are currently trialing standard Air Mail deliveries for light, lower value, international orders - there's a section on this a little further down the page too.

Delivery charges for international orders are calculated by weight and the cost for sending your order will be displayed in the Shopping Basket when you select the destination country. 

Related links:

USA and Canada

We regret that we're unable to deliver to America or Canada. However, customers in these regions can order a gift for a recipient who lives in the UK, ie where delivery would be to a UK address.

Delivery services

We normally send international parcels by:

  • Royal Mail's International TRACKED & SIGNED delivery service: Tracked throughout the full journey, priority handling, signature required at destination, online delivery confirmation, via Royal Mail's Track and Trace page. Not available in all countries
  • Royal Mail's International SIGNED delivery service: (Where the Tracked & Signed service isn't available) Tracked only until the parcel leaves the UK, priority handling, signature required at destination, online delivery confirmation via Royal Mail's Track and Trace page.
See our list of the countries we deliver to, for more details on availability of these services.

Standard Air Mail (trial delivery option)

We're very conscious that Signed delivery services can be disproportionately expensive for small, light parcel and for lower value orders. Mindful of this, we've decided to introduce standard Air Mail, sent with proof of posting - on a trial basis - for small international parcels that weigh less than 500g. 

We're hoping this will prove to be a problem-free option that we'll be able to offer on a permanent basis, but we reserve the right to withdraw or suspend this trial service at any time.

Size and weight limitations

Delivery costs for international orders are calculated by parcel weight. Parcels for international delivery are subject to weight and size limitations, therefore we may be unable to send a large order overseas as a single parcel. If a large order would need to be split due to the postal service's restrictions, an additional weight-based international delivery charge would apply. We'll advise you about this prior to despatch, if this is the case.

Delivery times 

Royal Mail aims to deliver within these guideline times:

  • Europe: 3-5 working days
  • Rest of the world: 5-7 working days

Uncollected parcels

Delays to overseas destinations are quite common, but if your parcel hasn't arrived within 7 days of despatch, please contact your local delivery office as they may have tried to deliver whilst you were out (and perhaps didn't leave a notice to let you know). 

IMPORTANT: Most postal services will only hold a parcel for around one week after a failed delivery, before returning it to us. If a parcel is not collected and is returned to us, a further delivery charge would be payable for the parcel to be re-sent. If an order is returned to us undelivered due to non-collection or an incorrect delivery address being provided, the original delivery charge will not refundable.

Packaging

We package in mailing bags, rather than boxes, where appropriate, to help keep the weight and your costs down. If a toy is presented in a manufacturer's gift box, we'll use an outer box for packaging, not a mailing bag.    

Anti-fraud precautions

If you are ordering from abroad for delivery to a non-UK delivery address, the delivery address must match the cardholder's billing address. In some instances, we may need to request proof of the cardholder's ID and/or address before an order can be despatched. This is part of our anti-fraud precautions to protect the cardholder and ourselves.

Other international costs

The Organic Toy Company is not responsible or liable in any way for paying any duties, taxes or inbound postal charges for your order, which may be due in the destination country. These are payable in the destination country by the parcel's recipient.

Exclusions for international delivery

Some products on our website are only available for UK delivery. This is mostly the organic skincare ranges and some of the bedroom and bathroom organic textile ranges. In these cases, it's indicated on the product's page, if an item is only available for UK delivery. 

We reserve the right to refuse, or suspend, delivery to certain destinations.   


Our other policy pages:
Placing an Order
UK Deliveries
Returns and Exchanges
Privacy and Cookies
Website Use
Environmental Policy

All of the above forms part of our Terms and Conditions.