Ordering Information

PLACING AN ORDER

First and foremost, I take your security very seriously. The entire website - not just the Checkout area - is secured with SSL encryption technology, so your information can't be intercepted. You can verify this level of security by the green padlock and the https:// prefix displayed in the website address bar, at the top of your screen, for every page of the website.  

Whilst there is an offer to sign up to periodic newsletters, rest assured that I hate spam too and I'll never, ever, pester you with unsolicited "e-junk" or sales calls. Please do ensure though that you provide accurate contact information when placing your order, so that I can contact you if I really need to... for example, if an item you've ordered is out of stock, or if there's any query or issue with your order.

I've provided as much detail as I can, to help you make the perfect choice when buying from my website. Please make sure you check you're happy with the size, age suitability and washing information, before buying.

Ways to order

You can either place an order securely online via the website, or by telephone. My phone isn't always manned, as I may be busy processing orders but if you leave a message, I'll call you back as soon as I can.

If you're local and would like to place an order, please do get in touch and I'll do my best to make arrangements that would save you incurring the standard delivery charge.  (As this is an online-only shop, run from home, I must ask that collection in person of an order is strictly by prior arrangement only.)

International orders

I regularly deliver to many countries worldwide, with many lovely customers as far afield as Australia and New Zealand, but unfortunately I'm unable to deliver to addresses in America or Canada, due solely to insurance restrictions. If you're in those regions and would like to order a gift to be delivered to a recipient here in the UK (ie with a UK delivery address), that's absolutely fine - I just can't deliver to the US or Canada. So, as long as delivery is for someone in the UK, please feel free to go ahead and place your order via the website. Please see the International Deliveries page for more information.

Other policy pages are: 

UK Deliveries
International Deliveries
Returns and Exchanges
Privacy and Cookies
Website Use
Environmental Policy

All of the above forms part of the Terms and Conditions.