Ordering Information

PLACING AN ORDER

First and foremost, we take your security very seriously. Our whole website - not just the Checkout area - is secured with SSL encryption technology, so your information can't be intercepted. You can verify this level of security by the green padlock and the https:// prefix displayed in the website address bar, at the top of your screen, for every page of our website.  

Whilst there is an offer to sign up to our periodic newsletters, rest assured that we hate spam too and we'll never, ever, pester you with unsolicited sales calls.  Please do ensure though that you provide accurate contact information when placing your order, so that we can contact you if we really need to... for example, if an item you've ordered is out of stock.

We provide as much detail as we can, to help you make the perfect choice when buying from our website. Please make sure you check you're happy with the size, age suitability and washing information, before buying.

Ways to order

You can either place an order securely online via the website, or by telephone.  Our phone isn't always manned, as we may be busy processing orders but if you leave a message, we'll call you back as soon as we can.

If you're local to us and would like to place an order, please do get in touch and we'll do our best to make arrangements that would save you incurring the standard delivery charge.  (As we're an online-only shop, our premises aren't open to the public, so we do politely request that collection of an order is strictly by prior arrangement only.)

International orders

We regularly deliver to many countries worldwide but we regret we're currently unable to deliver to addresses in America or Canada, for insurance reasons. This doesn't apply if you're a customer in the US or Canada, needing a gift to be delivered to a recipient here in the UK (ie with a UK delivery address). In this scenario, please feel free to go ahead and place your order via the website. Please see our International Deliveries page for more information.

Our other policy pages are: 

UK Deliveries
International Deliveries
Returns and Exchanges
Privacy and Cookies
Website Use
Environmental Policy

All of the above forms part of our Terms and Conditions.